We are seeking a professional, friendly, and customer-focused Front Desk Medical Receptionist to join our growing medical practice. The ideal candidate will have at least two years of experience working in a medical office environment, preferably within an ophthalmology or specialty healthcare practice. This role serves as the first point of contact for patients and plays a key role in creating a positive patient experience.

Key Responsibilities
Greet patients and visitors in a professional and courteous manner
Check patients in and out for appointments
Schedule, confirm, and coordinate patient appointments
Verify patient demographics, insurance information, and medical records
Answer and direct incoming phone calls
Manage patient inquiries and resolve concerns with professionalism and empathy
Maintain accurate documentation within the electronic medical record (EMR) system
Collaborate with physicians, technicians, and administrative staff to ensure smooth daily operations
Support front office workflow and administrative functions as needed
Schedule Requirements
Average of 37.5 hours per week
Flexibility to start as early as 7:45 AM when opening the office
Availability to work until approximately 5:30 PM when closing the office or assisting patients at the end of the day
Qualifications
Required
Minimum of 2 years of medical front office experience
Excellent customer service and interpersonal skills
Strong verbal and written communication abilities
Ability to manage multiple priorities in a fast-paced environment
Professional appearance and demeanor
Proficiency with electronic medical records and scheduling systems
Preferred
Experience in an ophthalmology or specialty medical practice
Working knowledge of Epic and Nextech EMR systems
Ideal Candidate

The successful candidate will be:

Professional and polished in presentation
Confident and personable
Friendly and patient-focused
Calm and composed when handling challenging situations
A strong communicator with exceptional customer service skills
Dependable, organized, and detail-oriented
A collaborative team player who contributes positively to the office culture

This is an excellent opportunity to join a patient-centered healthcare team dedicated to providing exceptional care and service in a professional medical environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.